Customer Care Support

1. About Our Service

Customer Care Support operates as an independent appliance service center in Mysore, Karnataka. We specialize in repair and maintenance services for various home appliances including:

• LED TVs and Smart TVs
• Refrigerators (all types)
• Washing Machines (semi-automatic, fully automatic, front load, top load)
• Air Conditioners (window, split, central)
• Microwave Ovens
• Dishwashers and other home appliances

2. Independence Statement

We want to make it absolutely clear that:

• We are NOT an authorized service center for any brand
• We are NOT affiliated with LG, Samsung, Bosch, IFB, Whirlpool, Onida, Haier, Godrej, Panasonic, Voltas, Sony, TCL, Toshiba, Vu Masterpiece, or any other appliance manufacturer
• We operate independently and provide third-party repair services
• We service only out-of-warranty products
• For in-warranty products, customers should contact the respective brand's authorized service centers

3. Information We Collect

When you book our services, we collect the following information:

• Personal Information: Name, phone number, mobile number, address, PIN code
• Service Information: Appliance brand, product type, issue description, preferred service time
• Communication Records: WhatsApp messages, call logs, and service-related communications

4. How We Use Your Information

We use your information solely for the following purposes:

• Scheduling and providing appliance repair services
• Contacting you regarding service appointments and updates
• Maintaining service records for quality assurance
• Improving our service quality based on customer feedback

5. Information Sharing

We do NOT share your personal information with:

• Any appliance manufacturers or their authorized service centers
• Third-party marketing companies
• Any external parties except as required by law

Your information is kept confidential and used only for providing our independent repair services.

6. Data Security

We implement appropriate security measures to protect your personal information:

• Secure storage of customer data
• Limited access to authorized personnel only
• Regular deletion of outdated service records
• Protection against unauthorized access and data breaches

7. Service Terms

By using our services, you acknowledge and agree that:

• You understand we are an independent service provider
• Your appliance is out of warranty or you choose to use our services instead of authorized centers
• We are not responsible for any warranty voidance that may occur
• Our services are provided on an "as-is" basis with our own service warranty
• You provide accurate information about your appliance and the issues

8. Customer Rights

You have the right to:

• Request information about the data we have collected about you
• Ask for correction of any inaccurate personal information
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for data processing at any time
• File a complaint if you believe your privacy rights have been violated

9. Contact Information

For any questions about this privacy policy or our services, please contact us:

• Phone: 7795321460
• WhatsApp: 7795321460
• Service Area: Mysore, Karnataka and surrounding areas

10. Policy Updates

We may update this privacy policy from time to time. Any changes will be posted on our website with an updated "Last modified" date. We encourage you to review this policy periodically to stay informed about how we protect your information.